Shipping Policy

We ships all domestic orders via Thailand Post , and We have partnered with UPS and FedEx to service our

international customers. Tracking numbers are provided by email at the time of shipment.- Delivery starts once your transaction is confirmed.

– If the delivery takes over than we expected ( from force majeure) , you will be informed by email.

– The delivery time are estimated by delivery company. The delivery can be a little late during holiday seasons.

– The cost of shipping is based on total order weight. An additional shipping surcharge may apply to shipments

with oversized boxes.

Shipping Rates

Shipping rates are calculated based on order weight. The delivery company will do the calculation for each individual shipment and the cost of shipping will be sent to you by email.

Tracking Your Packages

UPS Packages : www.UPS.com/tracking/tracking.html

FedEX Tracking : www.fedex.com/th

Thailand Post Packages Tracking : www.thailandpost.co.th/track.php

Returns & Exchanges

– Due to the very nature of our products which are made-to-order, We cannot offer refunds of any kind.

– Defective items may be exchanged for the same item. Defective items, However, are subject to our inspection before the exchange is approved.

– Please contact us at +66 53232890 or lannasilvercm@gmail.com if you have any questions about our return policies.Remarks : We cannot assumed responsibilities for reimbursement or compensations for packages lost in transit while deliver to us.

Terms & Conditions

All site content is copyright and may not be reproduced in any manner without the written consent of TheSilverCafe. Any enquires should be forwarded to lannasilvercm@gmail.com

Privacy

– Your privacy is important to us. So We’ve developed a Privacy Policy the covers how we collect , use , store , and protect your information.

– When you visit our website you may be asked to provide the following information.

– Contact information – your name, address, phone, email, and other similar information.

– The personal information we collect allows us to keep you post on our latest product, announcement, and upcoming events. It also help us to improve our services. If you don’t want to be on our mailing list, You can opt us anytime.

– We take precautions to safeguard your personal information against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.